The publisher and the owner of the website www.drristic.rs (hereinafter: the “Site”) is Luka Ristić, preduzetnik, Ordinacija dentalne medicine dr Ristić, with its registered office in Bečej, Miloša Crnjanskog 53,Bečej. Registration number 56582231 (here and after also as: “dr Ristić”, “We”, “Us”, “Our”), also the Controller.
The Site is a webpage whereby provides information about products and services that Dr Ristić offers.
User of the Site or in general, the services of Dr Ristić, is a natural person located in the Republic of Serbia or another jurisdiction who in any manner, both directly and indirectly, uses or has used, accesses or has accessed the Site or used the services (hereinafter: the “User”).
We know how much privacy and personal data protection is important to Our Users and therefore We want to be clear on Our collecting, use and storage of personal data.
The right of use of this Site is a personal right of the User that cannot be transferred in any way to other natural or legal persons.
The User is personally responsible for the protection of passwords, where they exist as such.
The User is acquainted with the fact that sometimes there are technical issues during normal operation of the Internet network which can cause an interruption of services or other events that are beyond Dr Ristić’s control and for which reason it is not responsible for any loss of data that can occur during the transmission of information on the Internet or any other event that can occur during the provision of Dr Ristić’s services.
III. How do We Collect Data?
We collect the User’s data when the User sends it or allows Us to use it. For example, via the form on the Site, by e-mail, by phone, or by other form through which the User can contact Us.
IV. Which Data do We Collect?
In order for Us to respond to specific User inquiries, to personalize the content for the User, adjust advertising messages in accordance with the interests or behavior of the User and to improve User experience in general, We collect the following data:
The personal data that the User provides directly and that We collect via the Site’s forms, by e-mail, or by phone (including data concerning health for opening a dental record):
– Name of one parent;
– Postal Code;
– Telephone number;
– Mobile phone number;
– E-mail address;
– Date of birth;
– Employment status;
– Any other personal data User wishes to provide within the message through the Site.
Data about the User’s use of the Site, including the data about devices and systems through which the User accesses the Site like type of device, type of operating system, internet browser, IP address, pixels and other data concerning the systems with which the User accesses the Site;
Other data which We can collect about the User, about his/her use of the Site or his/her use of Our services and which type and method of collecting will be explained at the place where they’re collected and will be processed with the User’s consent. The User can refuse to provide certain personal data, but that could have an effect on the possibilities of use of certain services. The User is obliged to provide certain data, and Dr Ristić is obliged to process them according to the Law on Personal Data Protection (Zakon o zaštiti podataka o ličnosti, “Official Gazette of the Republic of Serbia”, no. 87/2018) (hereinafter: the “Law”) and the Law on Health Care (Zakon o zdravstvenoj zaštiti, “Official Gazette of the Republic of Serbia”, no. 25/2019) (hereinafter: the “Law on Health Care”).
V. Which Data do We Collect?
Personal data obtained from the User can be used for the following purposes:
Regarding the use of Our services, i.e. the possibilities of responding to Users’ specific inquiries; In order to make contact regarding therapeutic procedures, which can include personal data processing for the purpose of drafting a therapy plan or offer; In order to improve general User experience on the Site, to understand the Users’ wishes and needs and to improve Our services; In order to provide more relevant advertisement, i.e. to deliver adverts that are in accordance with the Users’ interests or are based on the Users’ behavior and activity on the Site; To send promotional notices by e-mail, like notices of special offers, patient benefits, discounts and educational materials; For analytic and statistical processing in order to better understand how the Users use Our services and Site; To research and analyze the market and clients in order to understand the market needs better and find out more about Our clients so We can offer them the most relevant communication and better service in general; For the necessary processing obligatory under the Law on Health Care and other regulations.
VI. How do We Store Data?
We store Users’ data on Our own servers located in the Republic of Serbia.
We store data only for so long as is necessary for the purpose for which it was collected, or as required under the applicable law.
For more information about where and for how long Users’ data is stored please contact Us at firstname.lastname@example.org.
VII. How do We Protect Users’ Personal Data?
We take Users’ personal data and its protection seriously and permanently apply corresponding technical, organisational and personnel measures in order to protect all personal data that We collect.
We have undertaken a series of measures for the purpose of personal data protection:
The use of safe and reliable servers to store data; Careful and responsible choice of processing performers and signing data protection contracts with data processors, where applicable; Notification to employees on the importance of confidentiality, maintaining security and privacy and the conduct regarding the Users’ personal data.
We will not deliver, transfer or provide Users’ personal data to third parties. Exceptionally, We can deliver data to a third party if it is necessary to protect the User’s vital interests, obligatory by law, necessary for the purpose of legal proceedings, expressly requested by the User or necessary to respond to his/her request.
Personal data for which the basis or consent to process does not exist anymore can be kept for the purposes of statistics or the keeping of communication history, but We will not process the data in question in any way and We will safeguard them from any unauthorised access or use.
It must be noted that, regardless of the measures of personal data protection We have undertaken, no web site, electronic transfer, computer network or wireless network are completely safe.
VIII. What are Users’ Rights With Regard to Personal Data?
The User can exercise his/her rights regarding the personal data processing at any given moment. Those rights imply:
the right to be informed; the right of access of personal data and the purposes of their processing; the right to request the rectification of personal data; the right to request the erasure of personal data; the right to request the restriction of processing; the right to object to processing; the right to data portability; the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal; the right to lodge a complaint before the Commissioner for Information of Public Importance and Personal Data Protection;
The User can exercise his/her rights by sending a message at email@example.com or through the contact number +381 (0) 642012388.
Dr Ristić retains the right to amend or abolish any segment of its business including, and without limitations, availability period, content as well as equipment necessary to access or use the Site. Likewise, Dr Ristić can stop sending information or a part of the information, can change or cancel any mode of data transmission, and can change data transmission speeds, as well as any other of their characteristics.
X. Contact Us
In case you have any questions regarding personal data protection or processing, please contact Us at firstname.lastname@example.org or at the address Miloša Crnjanskog 53, 21220 Bečej, The Republic of Serbia.
In case you believe that with regards to your data We do not act in accordance with the Law and if this cannot be resolved in cooperation with Us, you can file a complaint to the competent authority – Commissioner for Information of Public Importance and Personal Data Protection (Poverenik za informacije od javnog značaja i zaštitu podataka o ličnosti)
15, Bulevar kralja Aleksandra Street, Belgrade 11120.